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Home > Our Services > Phone Banking |
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Phone Banking | |
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“Banking direct : no moving, no teller, no phone operator . ”
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" Reliability", "comfort", but also "speed" and better "immediacy" : these are the prime requirements in this first decade of the 21st century.
DKB Solutions offers a high-end service for phone banking: |
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Banking information: |
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the client checks his/her banking account : with just a phone call (balance, last entries, information on the most important foreign currencies, etc.) |
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the client receives through fax : his/her account statement for the current month, from the former month, the complete list of the most important foreign currencies, etc |
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Banking transaction: |
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the client can ask, from his/her office or from home, a check book or a credit/debit card. |
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the client can notify to his/her banker a stop payment on a credit card |
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Banking marketing: |
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Phone Banking, what a wonderful tool for promotion : the voice prompt developed by DKB Solutions and its partners offers to the clients information on the products and services proposed by the bank, the price lists for the products, the contact information of the branches, etc |
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possibility for the bank to send customized messages to its clients . |
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possibility offered by the bank to its clients to perform simulations on the credits, only over the phone |
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Security: |
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security on the access to an account through a password, to be modified by the holder simply over the phone |
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Traceability: |
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every access to Phone Banking is traced in a register collecting all the details on the information consulted and the transactions performed during the phone call. |
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Adaptability: |
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modular software, open, simply adaptable to the needs and to be easily integrated within the information systems of the bank. |
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